I remember the good old days when I used Internet Explorer 6 and it seemed everyone else was using Firefox 2.0. Of course that wasn’t the case as Firefox only had about 15% market share, but users were very vocal about telling you what the best browser was. If I were to write a discouraging word about Firefox, I would get roasted a crispy brown like a turkey in November.
My friend Jeanne called in a panic the other day. Apparently, she had lost all her email stored in Microsoft Outlook. She had spent the last week on the phone with Microsoft and doing Google searches to find some glimmer of hope that she could recover her last five years of email. She was clearly distraught, and I did my best to help her and calm her down. But inside I was livid. It was deja vu because the exact same thing had happened to me 3 years ago.