Scammers Are Once Again Offering Up Fake Refunds

Initial reports of scammers calling individuals offering fake refunds for businesses that were “going out of business” started in 2018. Then there was an influx in early 2019, and now, they’re back at it.

This time the crooks are offering up fraudulent refunds from companies experiencing “server issues”. They are not targeting one company in particular, as they know that would limit their victim pool. Instead, they keep it pretty vague, hoping the victim will throw them a bone.

Just this week, one of our customers notified the support team the scammers were portraying PC Matic. During the call, the scammer claimed PC Matic experienced server issues, which is why they were issuing $50 refunds. They initially claimed the issues took place in the last month. Then they stated it was last year — red flag? Just one of many. Next, in order to process the refund, the customer was asked to provide their banking information. DO NOT DO THIS.

Red Flags Galore

First and foremost, if a company was going to issue refunds for any reason, they would not call every single customer. That would take a ridiculous amount of time. Secondly, if a refund was going to be processed, they would not need the banking information. Businesses keep their customer payment information on file. They may request that you verify the last four digits, but will never ask for the full routing or account numbers.

What to do next…

If you receive one of these calls, follow these steps:

  • Gather as much data as you can. This includes the phone number they are calling from, and you can even ask for a call back number. Get their name and the company they are claiming to be from and their alledged location (this will all be fake, but get it anyway).
  • Once you’ve collected the data, tell the caller you know its a scam and will be calling the authorities. This will deter them from calling again.
  • Contact your local authorities and share with them all of the data you collected.
  • Always keep in mind you should never share your banking information or personally identifiable information with anyone who is calling you.

6,600 total views, 27 views today

(Visited 1 times, 10 visits today)

4 thoughts on “Scammers Are Once Again Offering Up Fake Refunds

  1. I had an email from what appeared to be one of my cousins. The email said, “I need your help. Can you help me?” Of course I answered back saying, I will try. The next email said, “I forgot my niece’s birthday and we are out of town. I need your help.” That sounded fishy but I still answered back saying, “How can I help?”. Then I was instructed to go to any store and purchase a Game Stop Gift Card and she would repay me when they go back. I have not idea what a Game Stop Gift Card is but I responded back, “What do I do with it once I get it?” Further instructions came to purchase two in $100 increments, scratch off the ? (what ever it is called), take a picture and email it to them.

    In the mean time, I called my real cousin with the name used in the email, and talked to her and found they were not out of town and had not sent me an email. In fact, others in their email address list were getting similar emails. Also discovered that the email address from which the false emails came looked very much like my cousin’s email address with two additional digits added.

    I have not responded back to the false emails but did forward them on to the following addresses which my cousin gave me: scam@abuse-att.net and phising-report@us-cert.gov. I also plan to contact my local police station Monday morning.

  2. I got one of those calls a few months back offering a refund of $399 from past business transaction. Can’t remember the who, when or why but I thought if they already have the info from past dealings why do they need it now. Went a little further and checked out the page requiring banking info and it looked like it was put together by an amateur. I told him I didn’t need the money and to go ahead and keep it. He started throwing a hissy fit and kept demanding that they had to give me the refund. His arguing got to be too much for me and I hung up on him.

    • While Radio Shack did close all stores they are still doing brisk online sales so they may well have been making a legitimate offer

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.