The PC Matic team takes great pride in their ability, and willingness to enhance PC Matic based on market needs, and consumer feedback. Below you will find a few of the key advancements the PC Matic MSP and Pro development team made throughout the fourth quarter of 2018.
After implementing the Endpoint Vulnerabilities report, the PC Matic team began researching ways to automatically keep your devices more secure even if RDP is still enabled on the device. To accomplish this, they are automatically setting the account lockout threshold within Windows to 10 attempts within five minutes. This helps to deter brute force attempts on the customer’s account login and will likely never interrupt normal use.
Blocked Status Improvements
The Blocked Status Info tab proved to provide a valuable resource after its initial launch into the management console; however, the PC Matic team received user feedback to improve it even further. With new PC Matic Research filters at the top of the report, it now loads showing just unknown applications that were blocked in the user’s environment. This gives them quick access to the applications they may need to locally whitelist and a simple drop-down menu to accomplish it.
PC Matic developers want managing PC Matic MSP and Pro to be a customizable experience so that you can tailor different aspects to fit your workflow. More customizable areas will follow throughout 2019, but their team has begun by adding the ability to remember view preferences. The following will save the last state for each user login: the last active tab, expanded or unexpanded state of the Options panel, hidden or shown device gauges, and device view and filter.
Device Manager Improvements
PC Matic MSP and Pro’s Device Manager is a primary tool for larger environments to bulk push installations over their network. To improve its reliability and success rate on install attempts the team has released a number of fixes and features to the tool. Within the management console, an Admin Credential can now be set for the Device Manager service which elevates the permissions and drastically improves install success rates. In addition, if for some reason the primary method of deployment via remote PowerShell fails, two fall-backs have been added using PsExec and RemoteWMI.
Lastly, the PC Matic team has begun to transition SuperShield’s Diagnostic Mode to Learning Mode. The team has been hard at work making the Learning Mode even easier to understand and use during the initial installation process. During 2019 they plan to take Learning Mode even further by helping to automate the process. Initial installs will automatically begin in Learning Mode and automatically return themselves to SuperShield Protection once the learning phase is complete.
Hopefully, customers will see the benefits of these changes, and continue to share insightful feedback to the PC Matic team for continued advancement ideas throughout 2019.
To read the PC Pitstop Q4 newsletter in its entirety, click here.
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