Police Shut Down 16 Fake Virus Scam Call Centers

Indian Call Centers Raided for Fake Virus Scam

Last week, 16 fake virus scam call centers in Gurgaon and Noida, India were raided.  This led to the arrest of 39 people for allegedly impersonating technical support representatives for companies like Microsoft, Apple, Dell and HP.  In the raid, police officers found various pieces of evidence including call scripts, voice recordings, live chats and customer records.

This is the second raid in the last two months.  The first took place in October, after Microsoft filed complaints about customers falling for fake virus scams.  The initial raid led to the arrest of 24 alleged scammers.  After the second raid, there were still thousands of victims filing complaints with Microsoft regarding the tech support scam.

It’s Progress, But…

Not to sound dismal, as this is progress, but there is still a long way to go.

Customers still need to be wary of these scams.  Just because sixteen call centers were raided, doesn’t mean the scam has been extinguished.  If you’re wondering whether or not a notification is legitimate, please remember Microsoft, or any other tech company will never include a phone number for them to be reached at.  Therefore, if a phone number is included, it is often a scam.  

Also, if you’re concerned about potentially being infected with a virus — please contact your security solution provider.  It is their job to protect your device.  They will either confirm it’s a scam or determine how the virus wormed past their protection.  You are paying them after all — use their resources!

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6 thoughts on “Police Shut Down 16 Fake Virus Scam Call Centers

  1. I fell for one of these. Cost $249 for MTE systems to download Symantec. Now I get calls that MTE is out of business and they want to give me a refund. Should I accept it?

    • No! Scammers have been calling portraying all sorts of different companies claiming to be offering “refunds”. In reality, they just want your banking information.

    • @Tom: This is Stephen…don’t feel bad man, I fell for them 2 times, I figured it out by myself though. Once you give them remote access to your computer they start deleting your security and then show you their work and blame on a virus that you have; but they can fix it…..RIGHT! Caught, GREAT!!!!

  2. I was getting calls from “The IRS” threatening me with legal action (they actually said on at least one occasion that the local police were on their way!). They were leaving messages on my answering machine and left a phone number. I tried calling the number (most of the time the calls would not go through) and when I did reach them they got quite angry when I called them out.

    I still kept getting the calls, so I tried something different. I started using the redial on my phone, and kept calling them over and over- when they answered, I would press and hold any number button until they hung up.

    My reasoning? These folks are all using headsets, and the piercing tone is EXTREMELY LOUD! After harassing them for thirty or forty times, they apparently managed to figure out who was calling them and they blocked me.

    Upside? I do not get any more calls from them.

  3. The scam calls I tend to get represent themselves as ‘windows technical support’ and claim that my ‘computer is runniing slowly’. They’re usually easily identified by a heavy Indian accent, and calling themselves ‘Michael’ or ‘Steve’ or similar English name, when they are patently not. My wife and I string them along in different ways.
    She asks what she has to do about it and lets them babble on about performing certain tasks then installing their ‘special program’ to solve the issue. Then she usually says, “How do I do that? I don’t have a computer…” Click…
    I ask, “Which computer?” “Your Windows Computer.” ” Yes, you said that. Is it the Desktop computer running Windows 10, the laptop running Windows 10, the Desktop running Windows 7, the latop running Windows 7, the desktop dual booting into Windows 7 and Linux, and should I worry about the laptop running Linux only – and what about my Android tablets?” Click.

    The calls are annoying, so we just have fun annoying them back. It is, though, good to hear that some official action is being taken to stamp out this criminality.

  4. Like to understand what you mean “ your security solution provider”. Do you mean I should contact PCMATIC if I have a virus since I use their service to protect my devises.

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