BEWARE: Scammers Offering Fake Refunds to Steal Banking Information

Scammers Call Offering Fraudulent Refunds

There have been several reports lately regarding people receiving phone calls from individuals claiming to work for their security solution provider.  Not only do they work for your trusted security company, but they’re offering you major refunds!  But don’t get too excited — it’s a scam.  These hackers are calling, asking for your payment information so they can process refunds for over payments.  They may claim it is for tech support refunds, or that the company is going out of business, and they need to refund you what you’ve paid.  Again — this is a scam.  They only want your banking information so they can commit fraud.

My Experience

A while ago I received a call from a 1-800 number, who happened to be a scammer.  It was pretty easy to tell they were a scammer for a few different reasons.  First, they wouldn’t state a company — they just kept saying “security provider”.  Therefore, once I mentioned a security provider’s name, they latched on.  The scammer went on to say my security provider is going out of business, and they had to process my refund.  Another reason I knew this was a scam — I named a company I don’t use, therefore I wouldn’t be privy to any refunds.  The scammer then asked for my credit card information multiple times to process the “refund”.  If this was legitimate, they would have your banking information on file to process the credit to the account.

Here’s a basic synopsis of the phone call:

Me: I’m sorry, who are you with?

Scammer: Your security provider.

Me: Which one?

Scammer: The security company is going out of business, and they have hired us to process the refunds.  We will need your payment information to credit the account.

Me: But what security provider are you talking about?  My house, my computer??

Scammer: Your computer.  What is the payment information, so we can issue the credit?

Me: Oh, my computer.  McAfee?

Scammer: Yes.

Me: What?! McAfee is going out of business.  That is incredibly surprising.  I would think I would’ve seen this on the news or something.  When did they begin this process?  How long will I be protected?

Scammer: I need your card information to process the refund.  You’ll be getting over $300 back.

Me: Really?!?!  WOW!! That’s amazing — considering I don’t use McAfee, nor have I ever paid them a dime.  So, tell me really — what did you need that credit card information for?

–He hung up.

Reflecting

As you read above, they’re incredibly evasive and go out of their way not to answer the questions you ask.  Honestly, from a scamming perspective, it’s smart.  The less they say, the less likely they are to provide the wrong information.

If someone is less familiar with these types of scams, it is entirely possible they tell the scammers their antivirus company name without thinking about it.  Like how I mentioned McAfee, but knew it was a scam.

If anyone has received a call like this, please share your story below in the comments section.  The more we talk about this, the more aware people will become.

And to PC Matic customers, no we are not going out of business, nor are we offering refunds for tech support.  In order to process “refunds”, we would need to charge for tech support service — which we do not, and will not do!

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10 thoughts on “BEWARE: Scammers Offering Fake Refunds to Steal Banking Information

  1. I was scammed by an online popup’ I thought it was from my bank. it said DONOT TURN OFF YOUR COMPUTER YOU HAVE INTRUDERS GETTING INTO YOUR ACCOUNT. CONTACT US IMMEDIATELY.
    I PUSHED THE BUTTON TO CONTACT THEM
    THIS IS MICROSOFT CERTIFIED SERVICES WE CAN HELP YOU CLEAR YOUR COMPUTER FOR FREE.

    I GAVE THEM CONTROL AND THEY DID A FEW THINGS TO FIX THE ALLEDGED PROBLEN BUT EXPLAINED I HAD OTHER PROBLEMS WITH INTRUDERS HAVING MY COMPUTER ADDRESS THAT COULD GET IN AT ANY TIME. THEY REFERRED AND CONNECTED ME WITH SUPPORT BUDS.COM WHO PROMISE LIFETIME SECURITY FOR A FEE. FIRST THEY WILL FIX MY COMPUTER AND THEN I MUST PAY. THEY HAD CONTROL FROM THE REFERRAL OF MS CERTIFIED SERVICES AND DID MORE ON MY COMPUTER.

    WHILE THEY WORKED I GO SUSPICIOUS AND CALLED MY BANK, THEY SAID I WAS GETTING SCAMMED AND FROZE MY ACCOUNT IMMEDIATELY. TOLD ME TO GET MY COMPUTER CHECKED BEFORE RETURNING TO ONLINE BANKING AND COME TO A BRANCH IMMEDIATELY TO OPEN A NEW ACCOUNT AND WATCH HAVE HELP SUPERVISING AND WATCHING THE OUTSTANDING AUTO PAYS FROM VENDORS WHO BILL THE BANK MONTHLY TO PAY MY ACCOUNT BALANCES.

    I CLOSED MY MASTERCARD ACCOUNT SO THE SCAMMER NEVER COLLECTED BUT HE CALLED AGAIN AND I EXPLAINED I HAD BEEN SCAMMED AND WOULD NOT BE NEEDING THE PROMISED REFUND IF I BECAME UNSATISFIED AFTER 30 DAY WITH SUPPORTBUDS.COM. THEY ARE ON THE WEB AND OF COURSE HAVING THEIR PROTECTION I RECEIVED NO VIRUS WARNING BUT THE WALMART MASTER CARD PERSON DID GET A WARNING AND ALSO BELIEVED I WAS SCAMMED INTO THEM REQUIRING ME TO PAY $149.99 FOR THEIR LIFETIME SECURITY.

  2. My father-in-law was a victim of this, but the scammer also had him visit a website while they had him on the phone. when they asked him for his banking info, he refused to give it to them and hung up, only later to find they had locked down his computer. When he called the number back he asked them what they did to his computer and they told him for $1000 they would unlock it – which, of course, he did not pay. It has been a nightmare, but we finally got his PC back up and running, and PC Matic found and cleaned 17 viruses once we got it back up and running!

  3. I contacted the attorney general when on eo f these cost me $249. She saId “call your credit card company.” That was the scam whcih identified itself as Microsoft and sold me a Symantic anti virus system now the same people are calling with the refund scam.

  4. About a week ago I received the same type of call offering a refund. They told me they need it access to my computer in order to provide the refund form. I told them to send it via e-mail but they insisted that they need it the access. I knew that it was an scam so I gave them a piece of my mind and they hung up.

  5. I received a like phone call. A foreign sounding man said exactly that. But the connection was “bad” and I could hardly hear him. He kept me on the line for over an hour. When I would not do what he wanted, he said he could take all my money and hung up.

  6. I have experienced something similar except the foreign sounding persons claims Microsoft is relocating to the UK and they are doubling my refund. They are relentless and use many different phone numbers. Every time I block a number a new one comes through!

    • @Marisa: A few months ago I became annoyed at repeated telephone calls from “Unavailable”, so I did a simple Google search on the phone number which had shown up on my phone. Google said the owner of that number was a local business which
      had 27 numbers (which Google listed). Google commented that should I block the calls I had been getting, the company would simply use an alternate number. Rotten!

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