Official PC Matic Support – Get it Now

How to Get PC Matic Support

Recently it has been brought to our attention there are several different companies and support organizations that are claiming to provide technical support for PC Matic.  Please know, PC Matic is in no way affiliated with these companies, nor can we confirm their legitimacy.  Legitimate PC Matic support is available through our online help desk from 8:00 a.m. to 1 a.m. EST.  In our 18+ years of business we have found online and email support to be the most effective and efficient for our consumers.

Does PC Matic support cost me anything?

Absolutely not!  Our trained technical support team is available seven days a week from 8 a.m. to 1 a.m. EST to help you with all of your support needs, free of charge!  If anyone claims to be from PC Matic, or is offering assistance for PC Matic, with a charge associated, they are not from PC Matic.  Often times, these are technical support scams.

6 Ways to Contact PC Matic

  1.  Online support can be accessed directly at www.pcmatic.com/help
  2. Direct support requests can be sent to pcmatic@pcpitstop.com
  3. A link to our support page can be found on www.pcpitstop.com as by clicking “Support” followed by “Customer Service” 
  4. A link to our support page can also be found on www.pcmatic.com/consumer/ as by clicking “Support” followed by “Customer Service”.
  5. Our support page can also be found within the PC Matic application.

6.   You can also submit a product question through our Forums.

How do I submit a request for assistance for my PC Matic software?

  1. Go to www.pcmatic.com/help, or access our support page via www.pcmatic.com or www.pcpitstop.com as described above.
  2. You will need to click on “Technical Support” then answer what kind of support you’re requesting.  
  3. You will then be prompted to answer questions based upon your assistance needs.
  4. If you have not found your question within the list of provided options, you may click on on “My Issue Is Not Here”, as seen below: 
  5. If you are still in need of technical assistance, you will have the option to create a help desk ticket, as seen here.  
  6. To submit the ticket, scroll down and click on “Submit Ticket”.
  7. Upon completion you will receive a help desk ticket number, with instructions to check your email for a confirmation email from csticket@pcpitstop.com.

To access the full PC Matic User Guide, click here.

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9 thoughts on “Official PC Matic Support – Get it Now

  1. I have submitted several tickets in regard to my servise. I both a Lifetime membership for both computer, It said I have to renew?? In the meantime my computer got hacked. It had the new Windows 10 (when it was offered as free. Now I have to install again, but must pay for it. I want a complete refund due to the product never working correctly, it always had a shield on the shield. The master scheduler never worked, no matter how many times I tried. I could not every get a answer to my problems. who knows this page my be a scam too. I can only go forward with this lousy product…..

    • Hi Jeannine,
      It looks like our support team has responded to all of your helpdesk inquiries. If the instructions they provided do not solve the problem, we need to be notified so we can provide additional assistance to get the program running as it should. If you’re still experiencing problems, please reply to the helpdesk response we sent you explaining the issues you’re still seeing after trying the instructions they provided.

      Regarding the refund, we do offer a 30 day money back guarantee. Therefore, I can process a refund for PC Magnum, which was renewed just last month. I cannot, however, proceed a refund for PC Matic, as that was purchase over a year ago. Please let us know if you’d like Magnum canceled.

      Thank you,

  2. i have no pc matic protection, it removed from both my computers, have been attempting to reload for two hours ???

  3. I am a pc matic customer and have it on two computers, when I logged on today, pc matic was not on either one, very disappointed that I have no protection now.

  4. The best anti-virus protection I’ve ever had , easy to use, and so far in the year I’ve had P.C. Matic (lifetime member) not one problem , knock on wood !! Get it , you’ll love it

  5. I sent a message mid-Feb about adding my phone and tablet to PC matic. No one has responded to date.

    Please contact me. Thank you.

    • Hello Vickie, it looks like our team replied later that morning after you submitted your request. Be sure to keep an eye on your spam and junk folders as sometimes our responses can get lost there. I’ve included the response from our team below –

      Thank you for contacting PC Pitstop customer service.

      You will have to use the Android App that can be installed from the Google Play Store (Requires Android 4.0.3 and up):

      https://play.google.com/store/apps/details?id=com.pcmatic.android&hl=en

      Please let us know if we can be of further assistance.

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