Tech Scammers Calling Offering Major Security “Refunds”

Tech Scammers Call Offering Fraudulent Refunds

There have been several reports lately regarding phone calls people have been receiving from individuals claiming to work for “a security company” who is going out of business.  Therefore, they’re claiming this company owes the individual a refund.  Although, we all know, there is no refund.  They simply want your credit card information so they can commit fraud.

These scammers typically call from a 1-800 number or an “unknown” number.  The scammer who called me, played along with whatever antivirus company I mentioned.  He said my security provider is going out of business, and they had to process my refund.  He asked for my credit card information multiple times, and got frustrated with the questions I was asking.  Here’s a basic synopsis of the phone call:

Me: I’m sorry, who are you with?

Scammer: Your security provider.

Me: Which one?

Scammer: The security company is going out of business, and they have hired us to process the refunds.  We will need your payment information to credit the account.

Me: But what security provider are you talking about?  My house, my computer??

Scammer: Your computer.  What is the payment information, so we can issue the credit?

Me: Oh, my computer.  McAfee?

Scammer: Yes.

Me: What?! McAfee is going out of business.  That is incredibly surprising.  I would think I would’ve seen this on the news or something.  When did they begin this process?  How long will I be protected?

Scammer: I need your card information to process the refund.  You’ll be getting over $300 back.

Me: Really?!?!  WOW!! That’s amazing — considering I don’t use McAfee, nor have I ever paid them a dime.  So, tell me really — what did you need that credit card information for?

–They hung up.

As you read above, they’re incredibly evasive and go out of their way not to answer the questions you ask.  Honestly, from a scamming perspective, it’s smart.  The less they say, the less likely they are to provide the wrong information.

If someone is less familiar with these types of scams, it is entirely possible they tell the scammers their antivirus company name without thinking about it.  Like how I mentioned McAfee, but knew it was a scam.

If anyone has received a call like this, please share your story below in the comments section.  The more we talk about this, the more aware people will become.

And to PC Matic customers, no we are not going out of business!!

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23 thoughts on “Tech Scammers Calling Offering Major Security “Refunds”

  1. For a few days I was getting a call from a number I had saved (maybe mistakenly) as Apria a medical equipment co. I use for cpap equipment/supplies. I have been very busy with many things. When I did get a chance I called back 3 times and got a busy signal.I don’t remember who called when I finally talked with them it was an Indian man (with one in the background). He was saying that the Microsoft software I had purchased a year ago is expiring and he is subcontracted by Microsoft to refund my 500 deposit that they had originally put aside to secure my payment of 399? This did not make sense and I did not remember any deposit but I was in a hurry and thought lets get this over quickly (it is an asset not a debit so why worry about verifying it).Wellll….about an hour and 1/2 later I end up with a locked computer and I am being told I made a mistake and the 500 dollar refund went into my account as 5000 and I have to go to the Bank and return the 4500 right now or he will lose his job due to my typing error and I am supposed to withdraw cash, and send it fedex to the name and address given to me. Of course I was livid and did some cursing. I was supposed to stay on the line (cell phone) or he would have to fill out his closing statement and that would involve IRS, Taxes of 40%, see you in court,audit, etc. He also told me my computer would be locked forever or he could crash it if I did not listen. I got mad and told him I have separate back up and I am due for a new computer so I will use his deposit mistake to buy a new one if he threatens me. So I went into the Bank and went to my banker and told him what was going on. We transferred some money I had in my account and the banker saw the 5000 in my account and said I had to give the guy my social security # for this to go through as a credit….I know for a fact I did not so that is a blank (as I had medicare anyone could get my # as they stupidly used it for our medicare # for years)…I ran my computer in to my fix it guy, he is replacing the hard drive, I will have access to my old hard drive only if I stay off online when accessing it as he can not promise they did not infect many places to have access again.

  2. For the past 2 to 3 months, I have been receiving almost daily calls from one of the fabled Indian call centers, always with the same “going out of business”, and “want to provide a refund” pitch. Mine is from MyTechBay, which later became SmartBytes. They got malware on my computer in March of last year and suckered me into paying them a substantial amount of money to unlock my computer. I used to listen patiently to the pitch, then , after asking them to stop calling, hang up.
    Have had two such calls already this morning, and it’s only 10:30. I’m not going to answer anymore calls with caller ID numbers I dont recognize I don’t know what else to do. Any suggestions anyone?–8

  3. I’ve gotten numerous calls like this from a “computer service company” wanting to refund money to me. The operators have Indian accents. When I ask them what the name of their company is, they hang up. The call number is “unknown” and I have not been able to block “unknown numbers” from my phone. Very annoying.

    • That is a common one. They will often be generic with their responses if you ask where they are from, and say things like “your computer company” or “your antivirus company”. That way you’re more likely to say something along the lines of “oh, Microsoft?” or “My antivirus? PC Matic?” And then they will say yes, in an attempt to sound more legitimate. I’m glad you realized it was a scam!

  4. I’ve been getting these “Microsoft” calls literally for years. Gotten to the point that I play with them out of sheets enjoyment

    Although we can’t make them stop, I have been successful at getting a break for months at a time since they “block” my number for at least 6 months

    I started hitting redial on my phone repeatedly calling them back as many as 36 times in a row. They begin to recognize the number and threaten to block me. Lol!!!! Please do!

    They’ve offered to take my number out permanently (ya, right!) if I pay them $400.

    I did have one time that I asked him not to hang up and had questions. We spoke for quite some time. Told me they’re paid $2000/month to make these calls then get a % of any money that they scam. Asking him why he would knowingly steal, he replied his family is poor and he hates Americans

    By the time we were ending the call I was actually offered a job!!!!! Swear it’s true! Told him it would not work for the reasons:
    I don’t steal
    I don’t live in India
    I don’t have an accent
    And I know where California is vs New York (they don’t)

  5. I got this scam call today. Again vague, yet another scamming call center in India. I was going to get “a refund,” he told me. From which company? I asked. “From the company you hired for computer support.” I told him I never hired any company for computer support. He tried to tell me I had. Then I told him this was yet another scam from India and asked him why he won’t get a real job instead of stealing from people all day.

  6. Just received a scammer call claiming to be from Norton refund Dept. Said he owes me $240 for prepaid security that Norton will no longer be able to furnish. Trying to get my credit card or PayPal information which I wouldn’t give. He did have a good email for me which was kind of surprising and claimed he was going to send a link which would explain the refund. Under no circumstances am I going to open any link this Joker sends me.

  7. @cara: norm sez: An extremely familiar story. Two things: if you should have a landline phone with multiple receivers, should they accidently come together- with both on speaker- you’ll hear the awful sound of a poor scammer in the throes of an unfortunate blaring feedback loop, especially if both receivers had been accidently left at TOP VOLUME. It’s awful and should of course be avoided at ALL costs!
    Of course a rape whistle works fine too. I mean of course, for attracting attention to your truly unfortunate assault.

  8. I have been continuously called, up to five times daily, for over three years! probably because I once kind of believed them, followed by humiliating them to the point, i guess, towhere they increased their scamming campaign- out of spite.
    As soon as you say something logical, they will prevaricate and straight up lie. Make EVERY ‘security tech’ person calling you give you a ‘special case number’ which they will ask you for! When you saying, “Oh, how wonderful of you. I look forward, and will pay special attention, to my mailbox as I await your refund check! I’m sure there will be no problem with it, or between you and the bank; whichever you prefer.”

    At this point they begin calling me awful names- which they have no doubt learned from those they scammed!

  9. I just received a scam call today. Yes, it sounded like a boiler room in the background and I was told that they had a refund to give to me as my security protection has ” gone out of business”. I was told I would get a 600.00 refund. I told the fraudie that I will not give out my credit card information and if they owe me money,” email me and tell me they are going to send me a check.” They hung up, after trying to talk over me. I need to get a loud whistle to blow into my phone. I got 4 calls today. Some just ring and when I answer no one is there, but the number shows as weird area codes and fake names like ” Apple security”. One left a message to call with a phone number that was “Out of service”. I guess all they need is one person to fall for the scam and someone in an impoverished country can live like a King….Geez, they stop at nothing.

  10. Just received a call from an unknown #, sounded foreign….but his name was Kevin Smith….he said I had a refund due to me because of some computer work I had paid for a long time ago….
    I said, “really?” and he said Oh yes…not a problem…I just need your credit card info to process your refund….I said…”You know….I’m sorry to tell u but as much as I would love to get a refund…u got the wrong gal…I have no computer…..he hung up! hahaha….

  11. We took a page from PC Matic…we have a “white list” of callers we will respond to. When phone rings, we look at the “caller ID”. If we don’t recognize it, we don’t answer…PERIOD! We feel that if it’s important, the caller will leave a message. Simple solution to a simple problem.

    Another “scam” we have encountered recently, is that callers are now using local area codes to give the appearence of it being a local call, so you are more likely to answer thinking it’s someone you know. I.E., if your first 3 local numbers are “123-XXXX”they use that instead of an out of area number such as “456-XXXX”.

  12. After getting cussed out and threatened when I asked them to please stop calling me, I simply reported the numbers to the FTC fraud site. Same scam, but since we leave the ringers off, they just kept getting the answering machine (robocall message). I only called back the one time to try to get them to leave off but it didn’t work.

  13. @Dave: This is a new scam and a friend of mine in Goderich ON. received a call and got out of him that Norton was his security app. They wanted to give him a refund but needed his banking info. Being the naïve person he Is, he gave it to them. Lucky for him it was on a week end and when he told a few people about the call they screamed at him scam scam scam !! . He called his 1-800 bank number and warned them to watch for any suspicious activity. He then had to change debit numbers and passwords. So yes it can happen very easily.

  14. I have been called by these people many, many times. Always from a different number, until recently. I have asked questions very similar to those mentioned above. The calls Egan coming more frequently as of late. I decided to be very nasty with the callers. One day last week, they called five times in a row! Same number. All from Angels Camp, CA. They would hang up after my very nasty response every time, but immediately call back. I actually got nastier with each call, and on the fifth call I picked up the phone and told the caller I could sit here and do “this” as long as they liked. They have not called since, but I expect they will try again. These callers are truly aggravating.

  15. I’ve received a couple such scammer calls claiming to be from a Microsoft connected entity that also claims they’re shutting down and are also giving out refunds.

  16. This is politically incorrect and very very wrong, but if the scammer is Pakastanian or indian , I go along impersonating their accent and pretending that I too am a scammer, asking for their credit card details , and that they also have a computer problem and could they please turn their computer on….

  17. You played him like a damn fiddle haha. Seriously, though, it’s easy enough to realize when someone is trying to scam you cause they are avoiding questions like that and are not acting like professionals at all.

  18. Having had my identity stolen in 2015 from blue Cross/blue Shields holding company I have enjoyed many such calls including telling the scammer I have to go get my billfold for the card. Laid down the phone and went outside. and did not come back to the phone for 15 minutes. the scammer was still there and was mad at me for taking so long? I told him I had just been robbed and the cards were in the thief’s hands. I asked him if he wasn’t a thief too? as I do not use Mcafee but wanted to. “”click””

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