The PC Matic team is excited to announce a new feature we have begun to rollout to our customers to block Infinite Alerts. It is integrated into the PC Matic ad blocker which runs inside your web browser and will protect you from infinite alert loops. These are most commonly seen as a tech support scam which has been an issue that is increasing in severity. The basis for a tech support scam is trying to convince the computer user that they are currently infected and need to call the number that is displayed on screen to get their computer “fixed”. In reality the computer is completely fine, and doesn’t need any fixing at all.
The trap that these tech support scams back users into is locking your browser in a loop where you only see this screen telling you that you are infected and it is very difficult to get it to close or get to another page. This leads to many people calling the phone number hoping to solve this “virus” problem they have on their computer. The computer is not actually infected in any way, but the cyber criminals want you to call them so they can remote into your computer and fake fixing it while often charging you several hundred dollars.
With the new PC Matic ad blocker we are blocking these alert loops and introducing a message to the user that lets them know what is currently happening. You can see an example of the message PC Matic will show below.
This feature is currently only available in the Chrome browser, but we will be expanding to other browsers in the near future. The upgrade should take place automatically but if you would like to check if your current version of the PC Matic ad blocker has this feature included, you can follow the instructions below.
- Type chrome://extensions into your browser bar.
- Look for the PC Matic logo in the list of extensions and verify that it is versions 1.3 or higher.
- If you’re currently on a lower version, please reach out to our customer service team at pcmatic.com/help for assistance upgrading.