Avoiding Tech Support Scammers
As tech support scams continue to spread worldwide, it is important PC users know what to expect. The more users know, the less likely they are to fall victim.
First, we recently published a post regarding the online pop-up scams that display an error message along with a tech support number. DO NOT call the number. Follow the instructions here to remove the pop-up screen.
Second, there are scams where scammers will call the PC user directly, claiming to be a support technician. These individuals typically have a heavy accent. What is most important to know is, if something is ever wrong with your PC — tech support doesn’t call you. Ever. If you receive any of these calls, hang up immediately. Typically, if you stay on the phone with these scammers, they will report your PC has at least one of the following issues:
- Excessive malware that needs to be removed immediately
- Creating issues with the internet and needs fixed
- It is the target of a malicious attack
These all sound quite serious and time sensitive — which is why these scams are successful. After explaining the “issues” with the PC, the scammers will ask the PC users to download software so they can take control of the PC. After doing so, they obtain the user’s credit card information and/or banking information to receive payment for “fixing” the computer. However, instead of “fixing” it, they will install more malware to continue to steal your data and personal information. Also, remember — there is NOTHING to fix! The issues they claim are present, are not there — it is all a SCAM.
Again, if you receive an unexpected call from anyone claiming to be technical support — it is best to hang up immediately.