How to Take a Screenshot

Taking a screenshot is creating a copy of your PC’s screen.  This tool can be quite helpful on a daily basis, whether it’s with technical help or just sharing your view with others.

Follow this step-by-step guide to taking a screenshot with the Windows operating system.

  1. Go to the screen that you’d like to take  screenshot of.
  2. Click the Print Screen (Prt Sc) key on your keyboard to copy the screen.  If you want to copy only the active window on your screen, click Alt and Print Screen at the same time (Alt+Prt Sc)printscreen-key
  3. Next, go to where you’d like to paste the image.  This may be a Word document, email, etc.
  4. Right click and choose “Paste” or you can hit Ctrl+V to paste the image.

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44 thoughts on “How to Take a Screenshot

    • Hi Cynthia,
      The instructions are for taking a screenshot on your PC. You could take a picture with your phone — where to send it depends on who you’re trying to send it to. If you’re working with our support team and they need a screenshot, you can email it to them by replying to their last email.

  1. I can’t do as you requested, the program will not let me contact you. I have tried to contact you by the PC it will not allow that, I can’t enter my password and it will not allow me to change it. The PC magic program freezes as soon as I try to run it and locks my PC. I can’t even use control- alt- delete to turn PC off. I have to kill it at power switch, then restart in safe mode. My key is MCHO-3992975. Renewed on 08/04/2018, I need a solution or a new protection program.

    • Please respond to Jeff’s email, letting him know you are unable to take a screenshot and what issues you are experiencing. He should be able to assist in remediating the problems as quickly as possible.

      Thank you,

  2. Can we set up a time that you came give me a call. 801-403-6115 I’m thinking of going to the PRO just for phone support. I made my payment 4-30-18. Thanks

      • I was running PCMATC close to the when my computer quite. I was tying to load what was lost when it would not load called micrsoft to find out why and they said I a trojan horse. I spent $100 dollars for that plus $168 for new home officedarrel johnson:

        • Darrel, beware of who you call saying they are Microsoft. Microsoft won’t approach you saying your computer has a problem. If you saw a number on your screen flashing to call for tech support you likely called a scam. They pretend to fix a problem on your computer when nothing is actually wrong.

        • @darrel johnson:
          Just an fyi—BEFORE I (tried) to get PC Matic I had a problem with AOL. A screen came up saying to contact them that they would fix it. I got conned into thinking that I was having AOL clean my computer and then cover me with a virus protection. NOT—Instead I got a company named TECH MONKEYS. Price $119.99 and $120. All I got was them connecting to my computer–giving me fake warnings etc. The MN Atty General is investigating it. So far my credit card companies have paid me back, but it is all still active. UGH CROOKS NOW–after purchasing, I cannot get connected to PC Matic and I am betting it is because of the TECH MONKEYS.

          • Hi Karen, it does look like we’re responding to your helpdesk tickets. I will resend them from my email account, instead of going through the helpdesk. Please let me know if there is anything else we can do to assist. Thank you!

      • Hi Kenneth — I see an open ticket at this time, and one that was responded to on 3/7. Please be sure to check your spam/junk folders for the email response on 3/7.

        Please let us know if you have any further issues receiving our emails. Thank you.

  3. no luck with screen shot thing . but the error message is 3658d5546d622ca8882484218
    ticket id sds 125 92254
    when i run a scan , maintenance and stability are good , starts but won’t finish security , won’t go to performance part at all.

  4. I am not having a problem reading a scan. My problem is Palikan somehow got on my pc.
    I am unable to get it off the pc. when I try to send msg. to user tech, the form is way to
    large for my screen and I am unable to scroll it up to where I can send it. I have tried
    every thing to get it to scroll to no avail. Can you please help. I have ran 5 scans but it is
    still there.

      • @Kayla Thrailkill: Steve has put me on the “screenshot” program which is akin to me learning Greek at 78/disabled vet with limited pc lingo skills. So I thought I would try to reply to you.

        I am getting intemittant annoying interuptive popups via a screen relateg to a completely never heard from before I signed with PCMAYIC approx 3-4 weeks ago. The pop up relates to a UK outfit re “A622gl” which apparently rlates to aa “phone device”. I have 2 phs, land line voip magic jack for 8 yrs no, no issues ever and a Great calls Smart cell phone which I only use to answer.make acalls and for emergency use, no games, no internet, just “normal phone use. I have no other “phone evices”. If you address A622GL support it will take you to a UK outfit which i have used their mx window 3 times, no response to get rid of A622GL as it is damaging my ability to do any work this pat 2-3 weeks. I switched from the Rusian connected kaspersky toPCMAYIC after which my A622GL events commenced. I tried every “remove/delete” feature on the large popup absolutely no avail. This incessant popup is damaging my ability to deal with my VA service conected disability comp appeals as well as other important legal matters not to mention interuption with my relatives inthe direct path of the worst hurricane in Florida history..thats a huge failure to effectively communiate with I need some one who can gointo my pc withe remote servie and gut this A622GL infection out of my pc and do so proptly as it isnow damaging my ability to reply to critical mails, etc.

        Wil you please help this old non proficient with PC lingo and access via confusing instructions fromSteve whois only trying to help a helpless old man.

        Gad Bless

        bruce R nelson
        Banner lk, NC 28604

        I am desperate

        • Bruce,
          I sent you an email with directions on virus removal and creating a system restore point. Please let us know if this is successful. Thank you!

  5. When I signed up for this, it stated you will always speak with an American, now you can’t even speak with anyone? This is bull butter

    • Deborah,
      Our support team is available 7 days a week via You are correct, we have never offered phone support. In our 17+ years of service, we have found online support to be the most efficient and effective for our consumers. If you have any tech support needs, please do not hesitate to reach out, via the link above. Thank you.

    • Hello Tony, it looks like Jeff on our customer service team received your support request this morning and processed your refund. You are all set, have a wonderful day.

  6. I LOVE HOW YOU GET BACK WITH ME ON MY ISSUES, but my print screen button is greyed so I used the function button with it but I still am not getting the print screen to work. Can I scan and add my page that is giving me trouble to an email and get it to you that way? I like the help and am sorry to have so many issues.

    • If your PC Matic account expired, we would’ve contacted you via email to reinstall/renew. This is a reminder for those who let their subscriptions expire, simply to help remind users to renew so their PC’s aren’t exposed to security threats because they’re lacking a security solution.

  7. sir I’m not that good with computer so I need to talk to someone about my computer the problem that I having so I would like to talk to someone on the phone or refund my money this morning at 815-232-8265 thank you Willie Robinson

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