SuperShield Protection

You’ve installed PC Matic home security protection, but now what?

PC Matic with SuperShield is a complete realtime prevention, detection, and removal solution like no other.  When you initially install PC Matic, you are automatically protected with our blacklist protection.   Simply install and Scan with PC Matic to detect crippling malware that is on your computer.  Using the FIX ALL will remove these threats.

Now, to prevent future infections, one of the most important things you need to do is make sure SuperShield is installed and functioning.  To install SuperShield, open PC Matic and click on the Options gear icon, then click on the SuperShield tab, now click the red Install button for SuperShield. Allow five minutes or longer for the new definitions to download.

To see if SuperShield is working you can right-click on the green shield icon in the lower right corner of the Windows System Tray by the time display and verify that there is a check mark next to one of the protection levels. ‘Industry Standard (blacklist only)’ or ‘SuperShield Protection’ enables SuperShield. You can Pause SuperShield, for minutes, an hour, until a reboot or until further notice.  You can also change to Industry Standard protection but be aware that this gives you no more protection than is offered by competing products.  We do not suggest using Industry Standard (black list only).

Once you have installed SuperShield you will see a Shield in your Windows system tray. When updating definitions, the shield will change colors from Red then orange and finally to green.

For additional information about PC Matic, please access the User Guide.

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21 thoughts on “SuperShield Protection

  1. It seemed that PCMatic interfered with Norton antivirus and slowed my other computer down. I had to buy another computer at Best Buy on Tuesday. Now I haven’t downloaded PCMatic on this computer yet, I did with McAfee antivirus. Will PcMatic interfere with McAfee. I can’t buy another computer.

    • Hi Ronald,
      Security programs, including PC Matic, encourage users to only use one program. This means, if you are using Norton, don’t use McAfee along with it or vice versa. When installing PC Matic, the user is encouraged to uninstall any other security solution they are running on their PC (Windows Defender disables itself automatically). Users are only encouraged to use one security solution, because each program runs differently and they could interfere with the accuracy of each other, making them less effective. I hope this makes sense — however, if you need additional assistance, feel free to reach out to our support team at http://www.pcmatic.com/help.

  2. My outlook software is slower than a dead snail. I requested assistance on this website and the website directed me to look in my inbox. What you guys sent me was a password change link, so I filled it out and tried to send but nothing happened.

    I do not see PC Matic software on my software index. I need help

    • Please contact our support team letting them know you are not seeing PC Matic on your software index. They will provide additional instructions to assist you with the issues you’re experiencing.

    • PC Matic is only compatible with Windows XP, Vista, 7, 8, 10 and Android devices. Since it is not compatible with iOS devices, Super Shield will not be listed as an option.

  3. I don’t have the SuperShield icon on my task bar. The instructions say “To install SuperShield, open PC Matic and click on the Options gear icon, then click on the SuperShield tab, now click the red Install button for SuperShield.” There is no red install button. Of course using on line tech support means resolution will take days instead of minutes if you had phone support.

    • Hi Mike,
      Typically our online support technicians respond within the hour. Please let them know the issues you’re experiencing, and they will resolve the problem immediately. You can reach them at http://www.pcmatic.com/help.
      Thank you,

  4. I tried to fill out your service report, but there was no “send” button and the form wouldn’t go any lower to check for onr

  5. Super Shield what a joke If it`s to good to be true you are screwed and yes it will not down load on my laptop Should have stayed with AVG

    • Steven,
      I apologize you’re having issues with our Super Shield protection. Please reach out to our support team to assist in determining the issue. You may reach them at http://www.pcmatic.com/help. They’re available seven days a week.

  6. I am not able to find a phone number to get help. This product has become extremely frustrating for us. Each time we attempt to download Super Shield, the “File Execution Blocked” notice pops up. I have not Idea if our systems are even protected. I am about ready to go back to Kaspersky.

    • PC Matic does not offer phone based support. In our 16+ years of service, we have found that online support has been the most effective and efficient for our users. You may submit a helpdesk ticket at http://www.pcmatic.com/help.

      On a side note, if you check the shield image in your task bar by the clock, and if it is green, SuperShield is enabled. If not, right click, go to protection level and make sure SuperSheild Protection is checked. If that is not an option, it means SuperShield has not been installed. I hope this helps! If you need more help, like I said, please reach out to our support team.

  7. I can not launch Super Shield from my desk top?? When I try to run a Scan on PC Matic it starts with Recycle bend and then just stops and locks up, want go any further?? what so I do to fix this please I have been struggling ever since I downloaded this and my computer is not protected this suck I cant call any one and get help I have to get emailing yall and want to get a response I need help with this now!
    deann

    • Right click on the Sheild icon in your task bar by your clock (bottom right corner of the screen). Go to protection level, then be sure Super Sheild has a check next to it. That will ensure your PC is protected. As far as your PC freezing, you will need to talk to our support team about that. I apologize I cannot be of any further assistance. Have you submitted a help desk ticket? Our support team typically responds in less than 15 minutes.

    • For technical support, please contact our team at pcmatic.com/help. Our professionals are available seven days a week. Thank you for supporting our product!

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