New Tech Support Scam Red Flags


Red flags warn of new variation of the tech support/phone scam.–PC Pitstop

New Tech Support Scam Red Flags

By Stu Sjouwerman, for KnowBe4.com Security Awareness Training

The Tech Support Scams are getting worse by the month. Here is a horror story that was just shared today. I suggest you read it, and keep alert for Red Flags like these!

“My dad almost got badly scammed by a guy who claimed he was from “IT Innovations” selling virus protection for computers. My very trusting dad who isn’t at all computer savvy fell for this guys’ pitch when he called my parents land line several months ago.

“The same man called back this past Saturday telling dad he had to refund the money because the company was going out of business. He convinced my dad to sign into some website that gave the scammer access to my parents’ home computer. Then he got dad to log into his credit union account online in order to make sure the money was back in his checking account.

“It was, plus an extra $2000. When my dad told the guy he said he had made a mistake and wanted my dad to wire the money back to him. Thank God my mom walked into the house and made my dad stop and power off the computer.

“At this point the guy was yelling and threatening my parents over the phone. My mom simply told him he wasn’t getting his money back, that he is evil, and hung up on him (go mom!). Thank heavens my parents know the president of the credit union and they were able to get the accounts locked down immediately, get new accounts, and the guy didn’t get a penny.

Here is the crux of the scam, pay attention to what happened! “What he had done was transfer money from one of my dads other accounts into his checking so that it “looked like” he had sent my dad money when in fact it was my dads money all along.”

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21 thoughts on “New Tech Support Scam Red Flags

  1. Another thing to watch out for is a message purporting to come from your bank (complete with
    bank’s logo) advising of a problem with your account and
    click onto a provided link. DON’T DO IT! Phone your bank immediately as it’s almost
    certainly a scam.

  2. I was scammed by PC Advisors. If anyone wants to read about them I have a stack of research.
    Also a call from Chicago representing a German company tried it on. The company is Mayasservice, in Munich. It doesn’t exist.

  3. REALLY?! " Dad actually fell for this? Thank heaven for a VERY savvy "Mom." Did you (the reader) see at least 4 flags, 4 mistakes and 1 very smart "Mom" maneuver? I hope "Dad" learned his lesson… or at least be sure to have "Mom" sit with "Dad" while he uses the computer.

  4. I used to get a lot of those calls until one day I told them that I was in contact with FBI fraud division and told them I knew MS doesn’t call anybody unless you have a call into them. I have not gotten one call from them in the last two months.

  5. That was uncalled for. These scammers are very sophisticated and take advantage of older citizens who were raised to be a little more trusting than today's immoral society allows. They have their pitch fine tuned to the point that most anybody can fall victim. We should help these people with warnings like these instead of tossing out your self important insults.

  6. bud this crap happens way to often.you do not put somebody down just because they made a mistake online.heck,i am an old guy.what riles me is i can't have a face to face with these scammers

  7. So called Talktalk tech dept try to scam you into handing over control of your P.C. They say that T.T has noticed possible viruses etc on your machine, but they will clear it for you. It's NOT Talktalk. but a scam.

  8. The guy who called me multiple times and had a Chinese accent said he was from “windows”. Otherwise same story.

  9. I started to get phonecalls from "Microsoft" Tech support and I could tell th it was a scam outfit … I'm on the do not call list but the calls kept coming … Plus no matter who called – they all had a Chinese accent … I finally got rid of them by just putting the receiver down and walk away from the phone… Plus I now monitor calls before I answer… If they don't leave a message its proof that someone tries to sell someting or solicit for donations … I'm so sorry to hear tht someone fell prey to these scammers… It can happen and will happen again…

  10. Whart a rude thing to say … Looking at our photo and post, , it seems that you don't shine a brigt light to begin with …. Even A Smart A… like you can get scammed. Why? because you think that you are above it all…

    • @Karine Aguilar: he’s right though. One: Any legitimate company doesn’t sell antivirus software through phone solicitors and two: they wouldn’t call you back to refund your money if they were going out of business! These people only successfully prey on those with lower intelligence and the ignorant. The rest of us tell them to bugger off.

  11. The red flags poster referred to in the source article is three years old. Why is this suddenly ‘news’?

  12. Here is a link to the 800notes site that lists entries from people who have received some of these calls. This one is associated with the number that called a family members home and they asked me to track it. They don’t even own a computer! Here it is folks – I’m sure there are other numbers out there. And of note – 185 is overseas! Hope this helps someone! http://800notes.com/Phone.aspx/1-185-537-2664

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