Verizon Wireless hassles me, then hassles me some more
By John Dodge
Verizon Wireless has permeated my life with the relentlessness and negative energy of a repo man. It seems I am always on the phone with the carrier about some screw-up, over charge or some oppressive facet of the contract. Actually, the vast majority of time is spent on hold and for a manager after circular conversations with a hapless customer rep.
The latest problem came in the form of a text about excessive charges on my account. I called – it must be the dozenth time in the past 45 days – and it turns out a suspended line was incorrectly re-activated even though I did not authorize it. It happened in a retail store when I upgraded to an iPhone 5.
The result was $147 in fraudulent roaming charges. Verizon said it would forgive the charges and re-suspend the line, but I am insisting Verizon Wireless forgive the early termination fee and shut down the line once and for all given it’s history.
Excerpt appears with permission from John Dodge.