10 Cases of Geek Squad Violating Customer Trust
By Ryan Matthew Pierson for Lockergnome
The Geek Squad is arguably one of the largest corporate repair groups in the US, with technicians available at virtually every Best Buy store and even a few stand-alone shops around the country. As a whole, Best Buy has a reputation for being the largest electronics chain in the country and covering a wide variety of needs from entertainment to computer repair. After purchasing the Geek Squad brand, Best Buy has expanded its support services to the UK, making it one of the largest (if not the largest) single tech support organizations in the world.
That said, it’s important that I stress that the examples listed below are likely isolated incidents, but they do serve as reminders that you are handing your phone, computer, camera, or other miscellaneous gadget over to strangers whenever you take them in for repair. You don’t always have time to hide your personal files when your computer or phone breaks, so it should stand to reason that these employees are expected to have a level of responsibility that doesn’t include snooping where they don’t belong (or making copies of these files when they do find them).–Ryan Matthew Pierson for Lockergnome
This excerpt appears with permission from Chris Pirillo.