By Martin Davis for Enterprise CIO Forum
Do you sometimes find your IT teams looking for opportunities to implement new technology?
It often seems that we decide on a technology solution then start looking for an opportunity to use it, or we implement technology projects because they seem like a good idea. Possibly you feel that IT is leading the customer and worry that if IT did not propose new solutions the business would still be using pen and paper?
The trouble is this often leads to what I call the “tail wagging the dog”.
What happens in most of these situations is that we end up with a solution being implemented that may or may not address a business problem, has little buy-in from the business users, and is never fully utilised.
Article originally appeared at EnterpriseCIOForum.com. Excerpt appears with permission from John Dodge.