By Doug Goddard for Enterprise CIO Forum
A recent Gartner report presented the results of an effort
to measure the perceived level of satisfaction customers had with the
“innovation” being provided by their IT outsourcing vendors. The study claimed
that the results were a measure of both technical and business innovation. From
the perspective of outsourcing vendors the results were not flattering.
As someone who works in the outsourcing sector, my inbox
soon started filling up with invitations to webinars on how to add “innovation”
clauses to existing outsourcing agreements.
Article originally appeared at EnterpriseCIOForum.com. Excerpt appears with permission from John Dodge.