On September 4, 2008 Sony, in conjunction with the U.S. Consumer Products Safety Commission, announced a voluntary recall of their VAIO TZ-series Notebooks.
The recall affects all of the approximately 444,000 notebooks manufactured to date. Produced in the United States and Japan, Sony has removed all products form store shelves and is advising consumers to stop using the affected models.
Run the OverDrive Scan now to find out if your system is included in this recall.
“The issue involves a small number of units which may overheat due to a wiring problem. Sony has initiated a voluntary program to perform a free inspection and, if necessary, a repair to ensure these units meet our high quality standards. “
“To find out if your VAIO notebook is one of the affected units, please visit this link: http://esupport.sony.com/fixmypc. You will be prompted to input your product code and serial number located on the bottom of the notebook. It will be checked automatically against the range of affected units. If you find that your PC is one of the affected models, follow the instructions on the website and make arrangements for an inspection. You may also call [Sony’s] VAIO TZ customer hotline at 1-888-526-6219 to determine whether your notebook computer is affected by this issue and whether service is required. “
“At no charge, Sony will provide an inspection and, if necessary, on-site repair at your home or office. Alternatively, you can ship your notebook to our service center.”
Affected models are below:
Â· VGN-TZ100 series
Â· VGN-TZ200 series
Â· VGN-TZ300 series
Â· VGN-TZ2000 series
Reports on the number of overheating incidents range from 15 to over 200, with only a few people reporting mostly minor or light burns.
The VAIO TZ model is a small ultra light notebook, long awaited by business travelers. This model was important to Sonyâ€™s position in the ultra portable/ business market but now there is concern that business will shift to other builders.
Unlike past overheating problems, it wasnâ€™t the oversized battery causing problems. This time it was poor wiring in the hinge of the display. Reports of loose screws and wires out of place will only serve to reduce consumer confidence in Sonyâ€™s successful ultra portable products.
VAIO TZ owners should stop using their notebooks immediately and contact Sony at (888) 526 6219 or visit SONY here . VAIO TZ owners will also find TIP information in our OverDrive Scan.