We’ve organized our frequent questions into pages based on categories. Find the link below that is the best match for your question. If you still have questions after checking here, try our support forums for an answer.
- Your PC Pitstop account
How to change or remove your account; login, email and password issues.
- PC Pitstop customer service
You purchased a PC Pitstop product and need help.
- Other purchases
You purchased a product from a partner or advertisement and need help.
Browser cookies that we set, what they do, and our recommended settings.
- Security settings
Our recommended settings for IE security and third-party firewalls.
What data we collect at the site, and how we use it.
- Problems testing your PC
What to do if you can’t complete PC Pitstop tests for any reason.
- Sharing your results
How to send a link to your test results so others can see them.
What to do if an Autofix won’t run or doesn’t work the way you expect.
- PC Pitstop’s utilities
What software we install, what it does, and how to remove it.
- Central Processing Unit (CPU)
Why processor speeds can be low and how they are affected by power management.
- How to disable/remove programs
How you can stop intrusive system-hogging programs from running.
- System Management BIOS (SMBIOS)
What the SMBIOS is and how it affects your test results.
- PC Pitstop Optimize
The most common questions on PC Pitstop Optimize.
- PC Pitstop Disk MD
The most common questions on PC Pitstop Disk MD.
- PC Pitstop Exterminate
The most common questions on PC Pitstop Exterminate.
The most common questions on PC Pitstop Erase.
Still need help?
The best place to ask for help is on our support forums, also known as “The Pit”. You won’t get a single answer there…you’ll get dozens! The helpful, friendly, and knowledgeable people there can help you fix whatever ails your computer.
Contacting PC Pitstop
Most questions or feedback about the site, your computer results or your account should be answered in these FAQs. If you have a question not covered here, post in our support forums. For non-technical questions please use the contact wizard so we can direct your issue to the right person at PC Pitstop.