Support Scam With Ransomware Ties
Another support scam has evolved, tying in the concept of ransomware to increase their payday. The malicious attack occurs after the user chooses to download a fake Adobe update, or clicks on a malicious ad. Upon doing so, the computer will begin executing a malicious “update”, which results in the following screen:
Photo by Extreme Tech
If you call the phone number listed, a “support representative” will request the PC user execute an already installed version of TeamViewer. Unfortunately, that is as far as the user can go, until they pay the $250 for the unlock code. According to Extreme Tech, it is possible to unlock the software yourself by clicking Ctrl+Shift+S. If this does not work, you can also try other default key options.
This is not the first scam that attempts to extort PC users for cash, similar to a ransomware attack. In May of 2016, we wrote about a support scam that executed after a fake Flash Player update was requested. In December of last year, we also reported on Vindows Locker, the support scam that locked user files until a $349.99 payment was received.
If you ever receive a Windows update error or Microsoft alert with a “support” phone number, it is fake and likely malicious. Microsoft will never call you or provide a support number within these errors.