PC Matic

Dodi Glenn and Tom Lawrence Discuss PC Matic and Malwarebytes

Our VP of Cyber Security, Dodi Glenn, sat down to have a conversation with Thomas Lawrence of Lawrence Systems about his video review of PC Matic, Malwarebytes, and the current state of the antivirus industry.

Last week, Tom Lawrence put together a video review of our product in response to the current situation between our company PC Pitstop and Malwarebytes. We sincerely thank him for taking the time to perform a fair review of our product and taking even more time today to talk with Dodi and clear up misconceptions with PC Matic. We truly believe that public testing either by testing houses or by users, helps to improve our products in all areas and only results in better protection for our customers.

You are able to view the full interview with Tom Lawrence below:

10 Highlights From The Conversation

  1. Dodi and Tom discuss the current state of blacklisting and why it can’t keep up with the amount of malicious files being created every day. (Video Timestamp)
  2. Dodi highlights the difference between traditional application whitelisting and PC Matic’s global whitelist. (Video Timestamp)
  3. Dodi clears up confusion with Virus Bulletin’s testing and PC Matic’s lack of VB100 certification. (Video Timestamp)
  4. We thank Tom for his feedback on making our marketing more clear and our team is currently working on that. (Video Timestamp)
  5. Dodi offers insight on PC Matic’s whitelist and the software that’s in it. (Video Timestamp)
  6. Dodi gives the background on our current situation with Malwarebytes and how it developed. (Video Timestamp)
  7. Tom and Dodi agree that not offering a free trial doesn’t mean a product is PUP/PUA. (Video Timestamp)
  8. Dodi gives insight on why PC Matic turns off auto-updaters and defragmentation. (Video Timestamp)
  9. Tom gives great feedback on offering technical based marketing. (Video Timestamp)
  10. Dodi and Tom discuss our focus on proactive protection instead of reactive protection. (Video Timestamp)

You can read our initial article regarding the Malwarebytes classification here.  You can also view our response to the Malwarebytes blog where we address their concerns here.

Update: Network World recently wrote about an opinion article on this matter as well.  You can read our follow-up statements to their article here

 

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13 thoughts on “Dodi Glenn and Tom Lawrence Discuss PC Matic and Malwarebytes

  1. My view of things:

    If Abraham Lincoln were super tech savvy and alive today which culture would he fit into? Answer: pcmatic and only pcmatic, hands down.

    If Machiavelli were super tech savvy and alive today, which culture would he fit into? Answer: any and all of the others including Malwarebytes. Hands down.

    Machiavelli is today’s Modern Man. He’s everywhere, today. He’s cool, he’s hip, and, like, dude, he’s happening! Like, he can rob you blind and play the saint, simultaneously! Cool gig, man! I however prefer tech-savvy that’s accompanied with character, honesty, and the courage to buck the modern Machiavellian tsunami. I hitch my ride with– in fact, I always ride with– the poor boy from Illinois, Abraham Lincoln. And with Abe’s posse: Martin Luther King, Mother Theresa, David who slew Goliath with a slingshot, and Batman. With the company I keep, I have to be consistent. I go with pcmatic. Hands down.

  2. Back in early December when I tried to go into a Facebook page, I was hit with a ransomware page. I tried to run PCmatic but it had disappeared from my screen. I did not pay the ransom, instead had the Geeks at Best Buy get rid of it. I downloaded PCmatic again and everything is OK. How did they remove PCmatic from my computer????

  3. I’m a staunch Malwarebytes supporter and have been very skeptical of PCMatic for years, although I continue to view your news articles. This video was indeed insightful. I’d like to see more streamlined and available information forthcoming in the future, with less fear-related emails.

    For the record, Malwarebytes is blocking the link to this video – I had to disable my web protection to see it.

    • @Ezra Shapiro:

      Honestly I was a big supporter of Malwarebytes, but with them, they don’t seem to want to play well with PC Matic at all, which clearly is a legitimate product. And blocking links to competing products is taboo in any openly competitive market. If they continue down this path they may lose more customers due to noncompetitive and unethical tactics than they keep by snuffing out a new competitor.

      I think that PC Matic has a lot of potential to be a good product, given that they can clean up their UI and marketing lingo. I’ve been following their social media for a while now just out of curiosity (can curiosity kill an IT pro? I guess we’ll find out), and the more I find out about the product the less I see it as being a PuP and more of a new, unproven method for mitigating malware.

      Honestly, Malwarebytes isn’t doing as good on the tests as they once were, and it seems odd that they would start this a month after they were thrashed on both an AV-C test and RAP score by this relatively new endpoint security vendor. If they continue with the non-competitiveness, I don’t think I will support them anymore.

      • @Dilan: You may be right about their tactics hurting them in the end. However, outside of a testing environment, in a real world environment, I can give my clients a free product that delivers real results and show them how to use it. There’s almost no computer that comes into my lab for maintenance that doesn’t get a scan with Malwarebytes. I’m not sure why it’s being billed as an antivirus though. It’s clearly for removing malware, some of which may be viral, but most of which the other antivirus programs don’t find or remove.

        • @Ezra Shapiro: I think Antivirus or AV is just an easier way for the community to say “endpoint security solution” at this point. Since only 1% of threats nowadays are actually viruses, and most AV products also block; adware, spyware, logic bombs, trojans, etc. you’re right, they are antimalware technically, but the paradigm has gotten so used to using the phrase “antivirus.”

          I’m not saying Malwarebytes is a bad program, I use it too as one of my “post-mortem” cleanup tools. But a company using their status as the tech-tool of choice to implement a corporate bias among it’s user base leaves a sour taste in my mouth.

          In the automotive industry it would be like Snap-on working with Congress to block one of their competitors (like Bluedriver). Since Snap-on is the aftermarket tool of choice to diagnose automotive issues, and Bluedriver is a bluetooth OBDII dongle and mobile app that allows vehicle owners to monitor for issues with questionable performance, this would be a very similar situation that we’re seeing now.

          Yet it would be a lot worse if that really happened because they’re not security software vendors?

          • @Dilan: Shalom Dilan. I think that Malwarebytes’ decisions seem to be well-based and simply focused on PCMatic because PCMatic somewhat (intentionally) threatened them, in my opinion, with their test results, emphasizing Malwarebyte’s comparatively poor results to look awful. They clearly knew of PCMatic’s issues beforehand, or spent a lot of effort finding reasons to block it within a short time of the test results. So I don’t think Malwarebytes has to back down. I found it bothersome that they blocked this blog though with their web filter (which I had to turn off to get here).

            I think it’s improper to call Malwarebytes an AV product (do they call themselves and AV product?). I try to explain to my clients that I see and use Malwarebytes as supplementary software to AV products to remove malware, which in most cases by my experience, most antivirus products do not remove. When coupled with Adwcleaner and JRT, it’s a powerful cleanup.

            PCMatic’s white list is a nice idea, but I cannot help but wonder what it might miss, and if they close their doors one day, what happens when the whitelist doesn’t continue to get updated. I find whitelists great for internet filtering, but I’m not yet sold on PCMatic primarily because I don’t trust the PCPitstop company. My red lights: 1. they’re pushy – in many ways more like spyware, than an AV product should be, 2. no trial version, which is their business decision, but in software, very uncommon in a trustworthy program – even MS Windows has a trial version, 3. scareware/sensationalized/clickbait style email digests Compare that to Avira, Avast, Panda, to name a few free AV products, and it’s my belief that they stand out very poorly in these respects.

  4. I had an issue with Malwarebytes Anti-Malware and IObit Driver Booster. I wrote to both companies and received a reply from IObit telling me how to set an Exception rule. Also, Malwarebytes responded and corrected the identification of IObit’s Driver Booster as a PUP.
    I wrote to Malwarebytes about PCPitstop and they replied with the reasons that they have indicated that PCPitstop’s software and website is a PUP. I hope that you can either change to comply with their issues or discuss the problems with them. We, the users, are the ones who suffer because of this.

    • @Sam:

      I’d be very interested to see the contents of the e-mail response you received from Malwarebytes regarding PCPitstop (not interested in any private info, only the parts detailing their reasons for marking PCPitstop as PUP).

      Having used Malwarebytes for years now, I’ve come to trust their product, simply because it works. My gut instinct is to believe them when they label another product as PUP/Malware, competitor or not. Something caused them to do it, I’d like to see what.

      • @Andrew: I tried three times to post you a link to Malwarebytes explanation, but PC Pitstop and being just as petty and deleting my replies. Google “malwarebytes vs pcmatic” and the Malwarebytes blog post will be right near the top of the results.

  5. Ok what do I do with my laptop with Windows 7 that stops running PC Matic’s auto or manual scan when it gets to Malware scan point & stops/freezes every time. Desktop with Windows 10 runs everything every time with no issues. I’m worried about the laptop.

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