By Doug Goddard for Enterprise CIO Forum

A recent Gartner report presented the results of an effort
to measure the perceived level of satisfaction customers had with the
“innovation” being provided by their IT outsourcing vendors. The study claimed
that the results were a measure of both technical and business innovation. From
the perspective of outsourcing vendors the results were not flattering.

As someone who works in the outsourcing sector, my inbox
soon started filling up with invitations to webinars on how to add “innovation”
clauses to existing outsourcing agreements.

Article continued here

Article originally appeared at EnterpriseCIOForum.com.
Excerpt appears with permission from John Dodge.

About John Dodge

John Dodge is an award-winning journalist and newspaperman, who has covered technology and business since 1980. He spent 16 years at PC Week (now eWeek) as news editor and editor and several years as editor-in-chief of engineering magazines EDN and Design News. His personal blog is The Dodge Retort. John Dodge is presently the community manager at enterpriseCIOForum.com, an online community for CIOs sponsored by Hewlett Packard and produced by IDG.

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