Comments on: Sony VAIO TZ Recall Notice

By: Shahryar

Shahryar — Wed, 09 Sep 2009 06:54:49 +0000

Hi all,

I just had my TZ31-WNB returned from Sony Vaio support. I live in UK and I bought the laptop in UK.

I was expecting Sony to write me in detail what work has been carried out, but the paper work reads some regular inspection and work has been carried out.

hope it helps.

By: Fud Pucker

Fud Pucker — Sat, 11 Oct 2008 02:04:45 +0000

Don't let Sony's farmed-out so-called tech support anywhere near your laptop. They don't know a megabyte from a tick bite.

Also, Sony is withholding documentation to support its assertion that it is extending its warranty out for an extra year.

By: donna

donna — Wed, 24 Sep 2008 15:04:37 +0000

i have one i had trouble with the code.. Everytime i get a code ..(have even called and got new ones)
The next time i start it then it wants another one.. so i cant even use it!
SonyVaio but tower not note book

By: Donna Miller

Donna Miller — Mon, 22 Sep 2008 19:16:58 +0000

urchased Vaio laptop 8/05. Life hell since. Heats up and cursor freezes so I have to shut down manually.

By: Donna Miller

Donna Miller — Mon, 22 Sep 2008 19:15:42 +0000

My computer life has been hell since purchasing a Sony Vaio on 8/01/05. Best Buy has jerked me all over…never fixing the problem. The computer heats up, the cursor freezes and I have to shut it down manually. Since Best Buy repaired it I have never been able to leave my computer on.

By: Rose

Rose — Sun, 21 Sep 2008 14:15:55 +0000

I have a Sony VGN-FS series and it gets almost hot to the touch if it is on longer than an hour. Should I contact Sony? This is been going on since I first purchased it and thought it was "normal". First laptop so didn't know they weren't to get real warm. Rose

By: shogan

shogan — Sun, 21 Sep 2008 13:58:40 +0000

Hello John, The Sony recall notice is not limited to the United States but from what I understand does not affect models in the UK.
You can look up your model number here for UK customers.

http://www.sony.co.uk/biz/view/ShowSiteSection.action?sectiontype=PSEService%20Overview&site=biz_en_GB

By: tehuti

tehuti — Fri, 19 Sep 2008 20:17:00 +0000

I am not surprised. I had a large Vaio – after 18 months it was useless: several keys were loose, the CD/DVD drive had failed and the shutting mechanism had broken. I have vowed never to buy another Sony product again.

By: John Meldrum

John Meldrum — Fri, 19 Sep 2008 19:49:28 +0000

Can "anyone" tell me please if the affected models of the Sony VAIO is soley restricted to models in the United States, or are there similar defective models in the United Kingdom?

If there are, what are the contact details for getting in touch with Sony in the UK.

Thank you in anticipation of a reply.

John…

By: shogan

shogan — Mon, 15 Sep 2008 14:31:16 +0000

Hello Jane.

The Sony BX series is not involved in the recall and there is no problem with the batteries, only the connections on the VAIO TZ series.