My friend Jeanne called in a panic the other day. Apparently, she had lost all her email stored in Microsoft Outlook. She had spent the last week on the phone with Microsoft and doing Google searches to find some glimmer of hope that she could recover her last five years of email. She was clearly distraught, and I did my best to help her and calm her down. But inside I was livid. It was deja vu because the exact same thing had happened to me 3 years ago.

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